Customer Care
Policies, FAQs, and resources to help you shop, track orders, and manage your account with confidence.
Terms of Use
The terms and conditions governing your use of BonGin products and services.
Read more →Subscription & Auto-Replenishment Terms
Enrollment, recurring charges, notices, discounts, skips, pauses, and cancellation for BonGin subscriptions.
Read more →SMS Terms
Opt-in, STOP/HELP, rates, number reassignment, and recovery rules for BonGin marketing texts.
Read more →Mobile Number Help
Update a recycled number, recover access, or resolve a number already linked to another account.
Read more →FAQs
Answers to common questions about orders, products, and your BonGin account.
Read more →Privacy Policy
How BonGin collects, uses, and protects your personal information.
Read more →Data Subject Rights
Request access, correction, deletion, or portability of your personal data.
Read more →Shipping Policy
Delivery timelines, carriers, and shipping rates for BonGin orders.
Read more →Return & Refund Policy
How to return products and when refunds or exchanges apply.
Read more →Cookie Policy
How BonGin uses cookies and similar technologies on our site.
Read more →Accessibility Statement
Our commitment to an accessible shopping experience for everyone.
Read more →California Privacy Notice
Additional privacy disclosures for California residents.
Read more →Cosmetic Claims Guideline
How BonGin describes product benefits and cosmetic claims.
Read more →Notice of Financial Incentive
How BonGin Rewards works as a financial incentive / bona fide loyalty program under Privacy Policy §14.
Read more →BonGin Rewards Program Terms
Qualification, benefits, expiration, withdrawal, and program-change rules for BonGin Rewards.
Read more →Product Safety & Adverse Event Report
Report an adverse skin reaction, product quality or safety concern, or suspected defect for investigation.
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